We hope you love the item you have purchased. If you are not perfectly satisfied, you may return it within 3 days of the delivery date.
We mean what we say! All you need to do is Call us at(+92) 337-165-6565 or drop an email at email@example.com within a period of 3 days, from the date of order delivery . However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.C’mon that’s just fair!
To return an item, you must meet all the Return Conditions below:
- If the product is not as you expected/not as advertised, or
- If you don’t want the product anymore
- If the product is damaged, defective or counterfeit, or
- If your fashion product is the wrong size
The product must be returned unused, in original packaging and with all seals & tags intact. All accessories, tags and free gifts must also be returned
- Please note that “StoreAtDoor 3 Day Returns Policy” does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewelry, Swimsuits & Socks.
- Refund/ replacement for goods/ merchandise are subject to inspection and checking by StoreAtDoor team.
- Custom made items, women’s intimate apparel and men’s innerwear labeled as non-returnable on the product detail page cannot be returned.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Some special rules for promotional offers may override “StoreAtDoor 3 Day Returns Policy.”
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- The original invoice will be emailed to you. Without that, the item will not be accepted for returns.
How do I know if my product is eligible for a refund and/or replacement?
Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.
Can I return my items after the return window as expired?
Sorry, returns are not possible after the 3 days return period. You can reach our team for further questions under firstname.lastname@example.org.
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
Where do I return my product?
Please check with our customer care if we cover your city for pickup and we do in most cases. If, however your city is not covered or if you wish to send the product on your own please use this address.
StoreAtDoor 3rd Floor Office No. 5,
Lucky Center, Qartba Chowk,
Lahore, Punjab, Pakistan
Tel. +92 622-272-034
How long does it take to receive my replacement?
- It will take between 5 and 13 days to send you the replacement product, depending on your location
- Please refer to the product page on storeatdoor.com.pk for further information about delivery time
How long will the return process take?
- Delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days (48 hours). Typically, the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you. You can always speed up the process by using our Drop Ship facility & return the Full/Partial Order by yourself, to save your money and time.
How will i receive my refund or exchange?
Your money would be returned to you through bank transfer or easy paisa. You could also exchange the product with any of our other product line.
How long will the refund process take?
|PAYMENT METHOD||REFUND OPTION||REFUND TIME|
|All||Refund Voucher||1-2 working days|
|Debit Card or Credit Card||Debit Card or Credit Card||9-10 working days|
|Easypaisa / JazzCash Mobile Account||Mobile Account||4-5 working days|
|Easypaisa / JazzCash Shop (OTC)||Bank Deposit||6-7 working days|
|Cash on Delivery (COD)||Bank Deposit||4-5 working days|
|StoreAtDoor Voucher||Refund Voucher||1-2 working days|
I was supposed to receive my refund by now but i haven’t. What do I do?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.
How to submit an order return?
Please Call us at (+92) 337-165-6565 or drop an email at email@example.com.
Discount & sale offer
Any items that are on discounted prices are non-exchangeable and non-returnable.